Warranty + Shipping

 
 

SHIPPING FAQS

A limited amount of ready-made goods will ship within 48 hours of your purchase. These can be found under "READY TO SHIP". 

Please, allow 4-6 weeks for MADE TO ORDER goods to deliver.
 

Domestic Priority — $6.50 - $16 depending on weight. Includes tracking.

International Priority — $10 - $26 depending on weight. Includes tracking. We currently ship to Canada and Australia. Please, contact us if you live elsewhere. 

2nd Day — upon request

Overnight – upon request

 
 

Satisfaction Guaranteed 

Repair & replacement inquires: alexz@birdtrouble.com

Bags over $200 are guaranteed for craftsmanship up to 5 years. Bags under $199 are guaranteed for 3 years.

Repairs or replacements will be accepted at our discretion if the chance that our product is found defective.

After your warranty, we reserve the right to decline complementary repairs but we are more than willing to repair your piece for a small price or give you a tip on where to go.

 

Returns & Exchanges

Please email us if we've failed to meet your expectations and you'd like to discuss a return or exchange.  We are happy to issue one as long as your good is in "like-new" condition.  We are not responsible for your return during postal transit.

Send your return to:

AD HOC
Attn. Bird Trouble

1948 W Chicago Ave
Chicago, IL 60622

We strive to exceed your expectations, but if we happen to make a mistake on your order, please email us as soon as you can so we can discuss mending the situation.