Warranty + Shipping times

 
 

SHIPPING FAQS



* READY TO SHIP * 
All ready to ship purchases are packaged and shipped out within 48 hours. If you’re in the USA, orders generally arrive in 4-5 business days.
 

* MADE TO ORDER *
All Made To Order purchases are packaged and shipped out within 3 to 4 weeks. You will receive a shipment confirmation and a tracking number once it is shipped.
 

* RUSH ORDERS *
We happily consider rush orders if our production schedule allows for flexibility. Please reach out via email or the contact page prior to placing your order.

 



PRICING


Domestic Priority — $6.50 - $20 depending on weight. Includes tracking.

International Priority — $10 - $30 depending on weight. Includes tracking. We currently ship to Canada and Australia. Please, contact us if you live elsewhere. 

2nd Day — upon request

Overnight – upon request

 
 

Satisfaction Guaranteed

Repair & replacement inquires: alexz@birdtrouble.com

Goods over $200 are guaranteed for craftsmanship up to 5 years. Goods under $199 are guaranteed for 3 years.

Repairs or replacements will be accepted at our discretion if the chance that our product is found defective.

After your warranty, we reserve the right to decline complementary repairs but we are more than willing to repair your piece for a small price or give you a tip on where to go.

 

Returns & Exchanges

Please email us if we've failed to meet your expectations and you'd like to discuss a return or exchange.  We are happy to issue one as long as your good is in "like-new" condition.  We are not responsible for your return during postal transit.

Send your return to:

Bird Trouble
3743 W. Armitage Ave.
Chicago, IL 60647

We strive to exceed your expectations, but if we happen to make a mistake on your order, please email us as soon as you can so we can discuss mending the situation.