CHANGES FOR BIRD TROUBLE
I'VE MADE A LOT OF CHANGES FOR BIRD TROUBLE
In order for Bird Trouble to grow, I had to make a few changes and I bet some of you will wonder why certain things are different, so I wanted to communicate with the intention of being fully transparent. Thank you for your endless support. I can not express how much I care for my brand and everyone who motivates me and makes a purchase. Cheers, Alexz.
THE FOLLOWING HAS CHANGED:
I want to make promise to my customers that Bird Trouble pieces are not only functional but they will last you for years to come. Our pieces are an investment. You'll be happy to find out that your Bird Trouble has a 5 year warranty from your purchase date. After 5 years, you'll be able to pay a small price for any repairs.
I fully understand that a lot of my customers can't drop tons of cash at once on a Bird Trouble piece. I want to work with you because these pieces are handmade, hand dyed, and will last you for years to come. You'll see a 3 month payment plan for a lot of our pieces and I hope this excites you! NOTE: I will not offer refunds in the middle of your plan. Your card will automatically be charged the next month on the same date. If your card is declined, we will contact you for an alternate payment. If you do not update your payment method or respond, you will not receive a refund.
RETAIL PRICE CHANGES
Earlier this year, Bird Trouble expanded into the wholesale market. After stocking these new stores and crunching my numbers, I started to realize I was losing money. So, I've adjusted my prices to make sure I don't dig a grave for Bird Trouble.
Retailers will be affected by these retail price changes. Starting January 1 2018, unfortunately I will not be able to offer a wholesale bulk deal to retailers. Bird Trouble's current stockists are more than welcome to accept a consignment contract for the Bird Trouble pieces that sold well for them during 2017. I will have a contract to offer stockists who are interested.
I will have a full-time job starting October 1st 2017 so I had to change my turnaround time to 3-4 weeks. This means... if you buy a Bird Trouble piece in full, it will ship 3-4 weeks after your purchase. If you buy a Bird Trouble piece on a payment plan, it will ship within 1 week of your final payment.