Shipping & Returns

 

HOLIDAY SHIPPING DEADLINES

You already know Bird Trouble leather goods are proudly handcrafted. We have ready-made inventory to send you, but a few of our larger leather bags may be on back order due to a high volume of sales. We'll state this in the listings, so just keep your eyes peeled!

We're announcing our ordering deadline dates so we can ensure you receive your order by December 25th.

  • INSIDE THE USA: Place your order by December 5th. Your order will ship either within 3 days or by Dec 19th.
  • OUTSIDE THE USA: Place your order by Dec 1st. Your order will ship either within 3 days or by Dec 8th.
 

Shipping Information

All goods already-made will be shipped within 1 week of your order being place.  All custom orders may vary especially during our busy holiday season. Products on our website are already-made.

This information is subject to change depending on our order volume.  If you absolutely need your Bird Trouble at a specific date, please email: alexz@birdtrouble.com

All goods are shipped via USPS Priority, unless requested otherwise.

Ground Domestic — $5 flat rate
Ground International — $8 flat rate
2nd Day — upon request
Overnight – upon request

Domestic orders over $100 will receive free shipping.

 

Satisfaction Guaranteed 

Repair & replacement inquires: alexz@birdtrouble.com

Our products are guaranteed for craftsmanship up to 2 years.  Repairs or replacements will be accepted at our discretion if the chance that our product is found defective. After 2 years, we reserve the right to decline repairs, but we may issue a repair.

 

Returns & Exchanges

Please email us if we've failed to meet your expectations and you'd like to discuss a return or exchange.  We are happy to issue one as long as your good is in "like-new" condition.  Unfortunately we are unable to refund your shipping, but we will return the favor by paying for the shipping on it's way back to you.  Unfortunately, we are not responsible if your return gets lost in transit.

Send your return to:

AD HOC
Attn. Bird Trouble

1948 W Chicago Ave
Chicago, IL 60622

We strive to exceed your expectations, but alas - mistakes happen because we are only human. If we happen to make a mistake on your order, from the production to the design to the shipping, please email us as soon as you can so we can discuss mending the situation.